Shipping Policy

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Allow the technology specialists Grace Networks to assist you with all your Voice Over IP, Broadband and Telephony needs...

Shipping Policy


All orders are shipped within 48 hours Monday – Friday 8am – 5pm.


We use the following carriers to deliver our orders:


Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Returns, Refunds and Exchanges

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

1. Please email to request a refund and we will assign you a tracking #.

2. Mail your returned item to:
YourStore Name
Returns Department Tracking #
123 Your Store Road
Store City, Store State Store Zip Code

3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Some items can not be returned if they are opened. These include music, software, and video games.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.


If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

Download Free Report on "Features and Benefits of a Hosted VOIP system" Now

Enter Your Name & Email Below. Review and let's discuss the brochure.
We would greatly appreciate the opportunity to show you our VOIP and Broadband IP Solutions. To the right you will find a short video presentation.
View Multiple Live Video Feeds – Administrators can also view a Live Feed from Eagle Eye from within the Video page in OnAir. Multiple live feeds can be combined into one or more matrix displays.
This technology unchains your employees and makes business communication more efficient, frequent, and cost-effective. Other advantages include:
*Simple maintenance & Scalability
*Flexible, Anytime-anywhere calling
*Variety of call features & Cost Effective
Download the form above or call us for a demo today: (501) 372-5235

Service & Support:

Grace Networks is a full-service Arkansas VOIP & Broadband provider. Our local based technicians will keep your systems up and running smoothly in order for you to have crystal clear communications. Our firm is based in Little Rock, Arkansas, making it simple for our employees to service your small, medium, or enterprise level organization quickly. Should you be outside of our local service zone, fear not, because with our nationwide service programs, we can have you covered from coast to coast. We are not only a top provider in VOIP services, but we also provide a host of other communications and technology services, such as GPS, Fleet Management, Broadband, and Nationwide Push-to-Talk. Grace Communications is a locally-owned, one-stop-shop for all your communication needs. Keep peace in mind knowing that we have all of your VOIP, Broadband and IP needs covered!