What Is VoIP?

What Is VoIP?

If you are a business owner in Arkansas, then you need to know what VoIP is and how it can improve the way you do business. VoIP (voice over internet protocol) is a method for delivering voice communications and multimedia sessions over the internet. In today’s post, we’ll take a closer look at exactly what VoIP is and how it can help your company.

At Grace Networks, we are proud to be Arkansas’ leading provider in network and broadband services. We offer an array of services to help you get the most advanced technological features to drive your business forward. Ready to learn more? Contact us to get a quote.

Benefits of VoIP

While one of your main focuses is how you can continually improve processes to help your business be more successful, there are a number of equally beneficial advantages you can gain from using VoIP, including:

Improve customer satisfaction
Increase productivity
Save money

Usually, these three benefits are items that you have to address separately, but when you use VoIP, you can tackle all three at once.

Save Money

Modern phone systems have the capabilities to help you with these by sending voice information in a digital format using the same networks you currently use to access the internet. Because this system allows you to bypass conventional phone lines, you’ll be able to enjoy stronger connections and save money. In fact, call costs are often reduced by as much as 40% for domestic calls and even more for international calls. VoIP is billed by your service provider as an ongoing service on a no-tie-in, rolling month-to-month contact, which means you won’t have unexpected bills. This is especially good news for small business owners!

Increase Productivity

If your company relies heavily on the phone lines, then you may notice a decrease in productivity when everything is tied up. By using a VoIP system, you’ll be able to reduce the number of physical lines you actually need. Each employee can have their own virtual extension, which can be reached on any connected devices, including office desk phones and smartphones. Additionally, you can eliminate bulky hardware units that take up valuable office space, and replace them with a phone system that is managed by your service provider and hosted in the cloud.

Improve Customer Satisfaction

With features such as auto attendants, automatic call transfer, call forwarding, voicemail to email transcribing options, and more, your customers are sure to be happy with the fast and flexible communication you provide for them. When your customers are happy, you’re happy. Do you need to work when you’re out of town? You can easily access the features you need from the dashboard with a number of different devices, including your PC or other mobile device. Your customers will appreciate the ability to contact you and get the information you need whether you’re in the office or not.

VoIP Telephone Systems From Grace Networks

Grace Networks is here and ready to help when you need to get started with a VoIP system for your business. We offer a variety of features to help your company become even more efficient and save money. Schedule an appointment to speak with one of our technology specialists, or request a free brochure on the features and benefits of a VoIP phone system.